UTULU, Anthony U. The Effect of Immigrant Customer Service Representatives’ (ICSRs) Accents on Customers’ Experience and Satisfaction. ESI Preprints (European Scientific Journal, ESJ), [S. l.], v. 18, p. 542, 2023. Disponível em: https://esipreprints.org/index.php/esipreprints/article/view/448. Acesso em: 2 sep. 2026.