BOUHLAL, Hind; BELAHCEN, Noureddine. The Influence of Conversational AI on Consumer Behavior and Counterfactual Thinking: A Systematic Review. ESI Preprints (European Scientific Journal, ESJ), [S. l.], v. 21, n. 4, p. 69, 2025. DOI: 10.19044/esj.2025.v21n4p69. Disponível em: https://esipreprints.org/index.php/esipreprints/article/view/1788. Acesso em: 14 may. 2026.